The miniTrade app is for Seychellois to source products from China, USA, Dubai, UK, or India. The process starts with a client request and ends with receipt and tracking information, including ETA. Before operations, there are three sourcing stages: product identification, quotation, and payment.
The clients product identification process in sourcing involves several steps:
Open the app and tap the "+" button at the bottom right of the page.
Complete the Product Identification Form with all required fields for accurate sourcing results.
After filling in all necessary information, click "Add Product" to add it to the dashboard for future reference and sourcing requests.
Click the small circle at the top right corner of the product box to mark it.
Specify the desired quantity for sourcing between the "+" and "-" buttons at the bottom center of the product box. You can repeat these steps to add more products.
Click "Submit" to proceed.
On the next page, provide optional tags and an address. Tags help you identify sourcing orders later, and you can also adjust the quantity if needed.
Fill in the fields and submit the Sourcing Request Form.
With this, the product identification process is complete.
The admins process for sourcing quotations involves the following steps:
Admin receives a newly requested sourcing order.
Open the order and click "Start Sourcing" to inform the client that sourcing is underway. Admin has the option to decline the order if there are issues with product information or if the product doesnt exist.
Open the specific product being sourced.
Complete all necessary product information, including Product Price, Shipping, and weight details, and save the information. This step involves contacting suppliers, shippers, and forwarders to finalize the quotation figures for the products and orders combined.
Repeat step 4 for all products in the sourcing order.
Click "View Quotation" and fill out the fields with the calculated figures.
Click "Submit" to send the calculated quotation back to the client.
The clients payment process for sourced products involves the following steps:
The client is notified when the product sourcing for their order is completed.
On the homepages bottom footer, there are two buttons. Click the left button to open the "View Orders" page.
On the right side of the newly sourced order, there are two buttons: an "eye" button to view the order and an "x" button to cancel it. Tags are important for identifying orders.
Click the "eye" button of the corresponding order to view the products in it.
Click "View Quotation" to see the quotation for the order. The client has two options: accept the quotation value and proceed to payment or request a revision for minor issues.
If a revision is needed, click "Revise" and provide the details of the revision request. The order will be sent back to the admin for revision and resubmitted to the client.
If the client accepts the quotation value and everything is satisfactory, they can proceed to make payment.
Complete the payment process.
In the operations process:
Admin End:
The admin initiates the order by marking it as "Accepted/Paid," starts buying and shipping the product. Then, they enter the tracking details on the products page, set an ETA via "View Quotation," perform clearance upon reaching Seychelles, and finally mark the order as "Delivered" after successful delivery to the clients doorstep.
Client End:
The client is notified of the tracking number and ETA for their order, which can also be checked on official courier websites like FedEx, DHL, and UPS.
The client receives the product(s).
The client is asked to rate the service and overall experience.
Throughout the process, clients can communicate directly with a miniTrade agent by clicking a button on the homepages footer, directing them to miniTrades WhatsApp agent for further assistance.